Apps will activate using user credentials.If I'm understanding you right, you're being asking to verify your license when using the Office 365 app that you downloaded from the Mac App Store.
If ADFS (SSO) is enabled, no additional steps are required.If ADFS (SSO) is enabled follow these instructions:.Review the following Microsoft site for additional information.If the above steps did not resolve the issue, please contact Microsoft support for additional assistance on Microsoft 365 App (O365) activation process.!ctx_localappdata!\Microsoft\Office\15.0\Licensing.!ctx_localappdata!\Microsoft\Office\16.0\Licensing.Confirm that the exclusion policy is applied successfully and that the following directories are being excluded.If text files are found in the profile store location, proceed to delete the "Licensing" folder and have the user log back in.Check if the following folder contains any text files, check the profile store as well: %localappdata%\Microsoft\Office\16.0\Licensing.If using Citrix Profile Management and on Microsoft 365 App ( O365) below 1704 release follow these instructions:.Includes steps on how to change folder location via GPO, Deployment Tool, or via Registry.For additional information visit the following Microsoft site and scroll down to " Licensing token roaming":.If ADFS is not configured, Synchronize the following location via Citrix Profile Management: !ctx_localappdata!\Microsoft\Office\16.0\Licensing Microsoft recommends using SSO (ADFS).If using Citrix Profile Management and on Microsoft 365 App ( O365) 1704 release and above follow these instructions:.Verify that activation for Office 365 ProPlus succeeded.Verify that shared computer activation is enabled for Office 365 ProPlus.Check that your Office 365 plan supports shared computer activation.
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